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Terms & Conditions

Returns & Exchanges

If you need to return or exchange any item please view our Returns Policy.

Cancellations

If we have accepted an order from you & you then wish to cancel this order you must email us within 24 hours to notify us of this. Please quote your Ace Fixings order number.

If you have already been sent an email confirming despatch it will not be possible to cancel your order. In this case it will be necessary for you to return the goods to us at your own cost & risk. A charge of £5.00 will apply to cover our delivery charges & administration costs.

Complaints

In the unlikely event that any goods received are faulty, damaged or incorrect, please notify us by email as soon as possible & no later than 2 working days. We will endeavour to resolve the situation to your satisfaction without delay.

Please view our Returns Policy. for details on returning the affected item.

The following terms & conditions do not affect your statutory consumer rights.

Price

All prices shown are inclusive of VAT, where applicable, at the current UK rate.

Prices are subject to change without notice.

Product Availability

It is important to note that information about our products does not amount to an offer by us to sell the products on that basis. Rather, it is an invitation to you to make us an offer to purchase that product on that basis, therefore references to orders placed by customers are deemed to be references to offers by such customers to purchase the relevant produce from us. Although we will endeavour to maintain to supply you with the item requested, sometimes we may be unable to fulfill an order. In this instance, you will be informed at the earliest opportunity. Product images displayed on the website may occasionally differ from the respective product names and descriptions, due to changes in packaging and/or availability.

Order Returns

If after Ace Fixings has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us within 2 working days of our acceptance. If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk. Please note that a charge of £5 will be applied to cover our outgoing shipping costs and processing fees. his will not apply in the case of faulty, damaged or incorrect goods. It is imperative that you notify us within 2 working days of receipt of goods. Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse all monies, less any charges, paid by you for those goods.

Delivery

Delivery will be made within 7 working days to most Mainland UK addresses. Delivery to more remote areas of the UK may take slightly longer. Ace Fixings will endeavour to deliver to you within the specified time. However, there may be instances when we cannot deliver within this time. If we realise that we cannot deliver to you within that time, we shall alert you as soon as possible to try to arrange another suitable time for delivery. Ace Fixings cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us.

VAT

All prices shown are inclusive of VAT, where applicable at the current UK rate.

Website Images

We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.

Product Specification

All product information and technical specifications contained in Ace Fixings are for guidance only, no responsibility can be taken for errors or omissions.

Data Protection

Ace Fixings conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons outwith Ace Fixings. If you do not wish to receive promotional material from us, please register that with us immediately by e-mail.

Ace Fixings has implemented Commerce Connector pixel tracking. Only anonymised purchase/order details are sent to Commerce Connector. In other words, no user details or personally identifiable information of any kind are transmitted, not even for statistical purposes. View our Returns Policy.

Termination

Ace Fixings reserves the right to abort access of our Internet services if you behaviour is found to be discordant with these terms and conditions at any time.

Intellectual Property

No permission is given by Ace Fixings in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on the Ace Fixings website in which intellectual property rights subsist. ALL RIGHTS RESERVED.

Disclaimers Regarding Information

Ace Fixings, in conjunction with the relevant Suppliers and Manufacturers, have made every effort to ensure the wording, graphics, images and videos selected best represent the products and information represented on our website. However, Ace Fixings do not accept any responsibility to any inaccuracies contained therein. In no event shall Ace Fixings and the Suppliers and Manufacturers they represent be held liable for any loss consequential or otherwise due to any information made available on their website.

Google Translation software is used to assist non-English speaking visitors to our site. Ace Fixings will take no responsibility for any discrepancies in any translated text and the English version of the information provided is deemed as accurate as possible.